Frequently Asked Questions

Yes. School Can't Pathways aligns with NDIS Capacity Building and Core Support funding. We accept self-managed and plan-managed participants — approximately 60% of all NDIS participants.

You have several options:

• Request a plan review: If your child's needs have changed (e.g., school disengagement is a new issue), you can request an unscheduled plan review
• Use flexible funding: Some plans have flexible funding that can be moved between categories
• Talk to your support coordinator: They can help you understand your options and advocate for additional funding
• Private pay while waiting: We offer payment plans for families waiting for NDIS funding

This does happen — and it's usually a misunderstanding of how our service aligns with NDIS support categories. We can:

• Provide documentation explaining how our service aligns with NDIS support categories
• Speak directly with your support coordinator to clarify
• Help you request a plan review if needed

Don't give up based on one opinion. Contact us and we'll help you navigate it.

We offer private pay options and payment plans. We also have a limited number of subsidised places for families experiencing financial hardship.

Cost should never be the reason a young person misses out on support. Talk to us — we'll find a way to make it work if we can.

No. We don't deliver curriculum or provide academic tutoring. We focus on re-engagement, capacity building, social participation, and pathway planning.

The goal is to rebuild your child's capacity to engage with learning — wherever that eventually happens (school, home education, TAFE, etc.).

No. We are not a registered school and we don't deliver formal curriculum. We are a re-engagement and capacity-building service designed to help young people who have disengaged from mainstream education.

Currently, all sessions are delivered online via video conferencing (Zoom or similar platform). This allows us to support young people across Queensland (and beyond) and provides a low-barrier entry point for young people who struggle with in-person settings.

For many of our participants, online delivery is actually preferable — it removes the sensory and social demands of a physical environment.

We work alongside (not replace) therapeutic supports. While your psychologist/OT provides individual therapy and clinical intervention, we provide:

• Structured social participation and peer connection
• Re-engagement in a learning context
• Functional capacity building toward NDIS goals
• Pathway planning and educational advocacy

We collaborate through shared care planning (with consent) to ensure your child's supports are working together.

It depends on your child's needs and goals:

• Intake Phase: 8 weeks (all participants start here)
• Maintenance Pathway: Ongoing (as long as needed to prevent isolation and maintain gains)
• Bridge Pathway: Typically 12–24 weeks (during the high-risk transition period)
• Exit Pathway: 4–8 weeks (transition planning and documentation)

We provide a comprehensive report recommending which pathway is best for your child's needs and goals. You then decide whether to continue with one of the ongoing pathways (Maintenance, Bridge, or Exit).

Yes. Pathways are flexible. For example, a young person might start in the Maintenance Pathway, then transition to the Bridge Pathway when they're ready to return to school — and come back to Maintenance if they need to step back.

We follow your child's lead, not a rigid program structure.

We understand that many young people who have disengaged from education are resistant to new supports — especially anything that feels like “school.” Our approach is low-demand, interest-based, and relationship-focused. We start where your child is at and build from there.

During the free consultation, we can discuss strategies for supporting your child to engage. We've worked with many young people who were initially resistant and found their way in.

Yes. We provide comprehensive, NDIS-compliant progress reports including:

• 8-week functional capacity assessment
• Quarterly progress reports
• Annual plan review reports

All reports include NDIS goal tracking with measurable outcomes and functional capacity indicators.

Submit our online Allied Health Referral Form — it takes approximately 5 minutes and includes consent for information sharing. We'll contact the family within 48 hours and send you a referral outcome report within 7 days.

Yes — and it's free. We offer PD sessions for allied health teams on:

• Understanding school disengagement and refusal in neurodivergent young people
• NDIS funding for education-related supports
• Collaborative care planning for school-disengaged youth
• The Education Continuum Model and Human Flourishing Model

Email us at [email protected] to arrange a session for your team.